质量管理体系（英文版）(ppt 43页)

质量管理体系（英文版）目录：
一、质量管理体系
二、管理职责
三、资源管理
四、产品实现

 

质量管理体系（英文版）内容提要：
5.1 Management commitment管理承诺
5.2 Customer focus以顾客为关注焦点
5.2.C.1 Customer Relationship Development – Top management shall demonstrate active involvement
in establishing and maintaining mutually-beneficial relationships between the organization and its
customers. [4]
发展顾客关系－最高管理者应积极参与建立并维护组织与顾客之间的相互受益的关系。
5.2.C.2 Customer Communication Procedures – The organization shall establish and maintain a
documented procedure(s) for communicating with selected customers. The documented procedure(s) shall include:
顾客沟通程序－组织应建立并维护文件化的程序以确保与特定顾客之间的沟通。该程序文件应包括：
a) a strategy and criteria for customer selection,
选择顾客的策略及标准
b) a method for the organization and its customers to share joint expectations and improve the quality of products, and
组织和顾客共同参与策划及提高产品质量的方法，和
c) a joint review with the customer at defined intervals covering the status of shared expectations and including a method to track the resolution of issues. [4]
会同顾客安既定的时间间隔评审期望目标的状况，并且应有可以追踪决定流转的方法。
5.2.C.2-NOTE 1: It is recognized that it is not possible for an organization to provide the same level of communication with all its customers. The level provided may depend on the amount of business with the customer, the history of problems, customer expectations, and other factors (see Appendix F, “Guidance for Communication with Customers”).
注解1：众所周知，组织不可能对所有顾客提供同样级别的沟通。所提供的级别应依据与顾客的生意数量、历史问题、顾客期望值，以及其它因素（参见附录F，“顾客沟通指导”）

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